Refund Policy

At Axlewize, we aim to ensure that our customers are fully satisfied with our services. To support this, we have established a comprehensive Refund Policy:

Cancellation and Refund Eligibility

• Non-Cancellable Orders: Once you have received your inspection reports, orders cannot be canceled.
• Refund Requests: If you have a valid reason for requesting a refund, you must notify us within three days of receiving your reports.
• How to Request a Refund: Please contact us via email at info@axlewize.com or through the live chat feature on our website.

Refund Process

• Eligibility: If your refund request meets our criteria, we will process your reimbursement within three days of receiving your request.
• Method of Refund: Refunds will be issued using the original payment method, with no additional fees incurred by you.

Conditions for Refunds

Refunds are applicable under the following circumstances:

1. Inaccurate Data in Report:

   • If you encounter inaccurate data, you must provide evidence for review.
   • Upon confirmation, we will process your refund within 3-5 working days.

2. Non-Receipt of Reports:

   • If you do not receive your report, please notify us to request a refund.

3. Overcharging:

   • If you have been overcharged for a single report, we will refund the difference.

4. Internal Errors:

   • Refunds may be issued for technical issues such as empty reports, double charges, or data discrepancies.

Note: Refunds will not be issued if the data provided in the report is accurate.

Non-Refundable Cases

Complaints that do not fall under the listed conditions are non-refundable. For other concerns, please contact us via email or live chat support, and we will assist you promptly.

Chargebacks

Initiating a chargeback without prior communication with Axlewize may result in delays and additional fees. We encourage customers to contact us directly to resolve any issues.

Contact Us

For inquiries regarding our Refund Policy, please email us at info@axlewize.com. Our team is available to address your questions and provide further assistance.

We value your satisfaction and strive to ensure a positive experience with Axlewize.